Terms & Conditions

Order
Please place your order with us through our FORM INQURY including the following items by e-mail.

  • 1. Product Number
  • 2. Color Number & Color Name
  • 3. Size Number
  • 4. 2 sizes (for European or Japanese people)
  • 5. Quantity

After receiving your order, VIDA will inform you the total amount including shipping charges and our bank account number as soon as possible.


Payment
We accept only T/T remittance in advance through your bank.
After we receive a credit advice from our bank, your orders will be in process as soon as possible.


Delivery
Your orders will be delivered by EMS (Express Mail Service of JP Post) only. You can track your order on JP Post web-site.

We do not offer services for some countries and regions.
Custom duties and other local or state taxes may be due. These duties and taxes are not the responsibility of VIDA Co., Ltd. They will be at the expense of the final customer and under its full responsibility, both in terms of custom declaration and payments to the competent authorities/bodies of your country.
No deliveries will be made on weekends or on public holidays. VIDA will not accept liability for late deliveries. (No postage will be refunded for late deliveries.)

Sample of carriage charge (Custom duties, local and consumption taxes are not included.)
(In case of sending 1item of leotards for Ladies)

  • 1. To Singapore 900 JPY
  • 2. To New York City 1,200 JPY
  • 3. To London 1,500 JPY

  • US$ 1.00 = JPY 110.00 as of 13th. Sep. 2014.


Back orders
Every effort is made to complete the delivery within two weeks. Unfortunately we cannot ensure that all items are constantly in stock. In case some of your items are temporarily sold out, VIDA will inform you by email. If you wish to receive which items are available, please let us know by email. Your order will be cancelled.


Price policy
All prices are quoted VAT inclusive inside Japan. There is a price difference on most of our items between adult and children sizes.

Returns
You must contact us by email within 7 days from the receipt of the parcel to info@vida-japan.com.
VIDA will not accept any claims after this period. Send the items and the return form to:

VIDA Co., Ltd.,
Grace Court #102, 5-20-11, Nogata, Nakano-ku, Tokyo, 165-0027, Japan

Procedures for returned items must be followed strictly. Otherwise, the parcel will be returned to you automatically. The items must be sent at your expense by certified mail. VIDA does not take any responsibility for mislaid return parcels. The items must be sent in saleable condition in the original packaging with all tags still attached.
VIDA does not accept washed or soiled items. VIDA does not accept returns for Tights, Dance Belts, Underwear, accessories and Discounted Items.
Please note that VIDA will not accept returned items which do not comply with the above specification. VIDA makes every endeavor to process refunds as quickly as possible. However, it may take up to 1 week.
Refund will be remitted to your bank account for the full value of the item (s) you have returned to us.


PRIVACY POLICY


Privacy Policy
VIDA treats your privacy with utmost respect. This document should answer any questions you may have regarding user privacy and our web site.

Collection and use of information
VIDA is the sole owner of the information collected on this site. VIDA will not sell, share, rent or give this information to others in ways different from what is disclosed in this statement. VIDA collects information from our customers at several different points on our web site.

ORDERING
VIDA requests information from a customer in the ordering process. A customer must provide contact information (such as name and address) and may provide financial information (such as a credit card number.) The information is used for billing purposes and order fulfilment. If VIDA has trouble with processing the order, the information is used to contact the customer.


LOG FILES
VIDA used IP addresses to analyze trends, administer our website, track customers' behavior and gather broad demographic information for statistics. IP addresses are not linked to personally identifiable information.

- Information Sharing
VIDA uses a credit card processing company to bill customers for their purchases. VIDA will not retain, share, store and use identifiable personal information.

- Link Issues
Our web site may contain links to other web sites. Please be aware that VIDA is not responsible for privacy practices of other web sites. VIDA encourages our customers read the privacy statements of each and every web site that collects identifiable personal information when leaving the web site.
This privacy statement applies solely to information collected in our web site.

- Security
Our web site takes every precaution to protect our customers' information. When customers submit sensitive information via the website, the information is protected both on line and off line.

- Email Solicitations
From time to time VIDA may offer additional email newsletter (such as special offers, site update notifications and so on); customers may choose not to subscribe email newsletters by using the customer service section as well as following the instructions stated in the e-mail itself.

- Contact Information
VIDA is here to help you in any way possible. Please feel free to contact us using the following e-mail:

VIDA Company Limited.
E-mail: info@vida-japan.com